Real Results, No Fluff
Case Studies That Show the Work
You do not need a big speech about capability. You need proof that someone can walk into a messy situation, calm it down, and deliver results.
That is what this page is. Six short case studies from real work. I keep client names and dates out of it on purpose. The outcomes and methods are real. The context is industry based, so you can map it to your business.
How to read these case studies
Each case study follows the same format.
Problem. Approach. Outcome.
If you see a story that feels familiar, that is a good sign.
Case Study 1. Vendor Management That Stopped The Bleeding
Industry: Veterinary services and multi-site operations
The situation
The business had too many vendors and too many contracts. Each site bought its own tools. Support was slow. Costs crept up. No one owned the whole picture.
What I did
I mapped every vendor, renewal date, and dependency. I set a clear owner for each service. I introduced simple service standards for support, uptime, and response times. I renegotiated where value did not match cost. I also removed tools that did the same job. Staff got a short guide that explained which tool to use and when.
The outcome
The business reduced wasted spend and reduced confusion. Support improved because the vendor list got smaller and clearer. Site managers stopped guessing. Leaders gained a single view of risk, cost, and renewals.
What this shows
I can lead across tech and operations, with a focus on people and clarity.
Case Study 2. A Calculator That Cut Quoting Time And Boosted Accuracy
Industry: Engineering and field services
The situation
Quotes relied on spreadsheets and tribal knowledge. Staff made mistakes under pressure. Customers got delays. The team wanted a simple tool that worked the same way every time.
What I did
I ran short workshops with the people who quote jobs daily. We captured rules, edge cases, and common failures. I designed a lightweight calculator flow and a small data model. We validated outputs against real jobs. We then built a simple interface and documented how to maintain the logic.
The outcome
The team reduced quote rework. Accuracy improved because the rules lived in one place. Training new staff became faster. Customers got quicker answers.
What this shows
I can translate business rules into systems that staff will actually use.
Case Study 3. Cloud Migration With Terraform And A Real Recovery Plan
Industry: Online services and data driven platforms
The situation
The platform ran on mixed infrastructure. Deployments felt risky. Recovery was unclear. Costs were unpredictable. Everyone worried about “the one day it goes down”.
What I did
I created a clear migration plan with staged moves. I introduced Infrastructure as Code using Terraform for AWS so environments could be rebuilt consistently. I set backup and recovery objectives in plain language. I ran recovery drills and documented roles and steps. I also added monitoring, alerting, and cost controls.
The outcome
Deployments became repeatable. Recovery moved from hope to process. The platform gained resilience and clearer operational ownership. Cost surprises reduced because usage became visible.
What this shows
I can lead practical cloud work that supports real operations, not just architecture diagrams.
Case Study 4. ITIL Based Help Desk That People Trusted Again
Industry: Professional services and internal IT teams
The situation
The help desk felt like a black hole. Tickets sat too long. Staff did not know what to expect. Leaders could not see trends or root causes.
What I did
I introduced a simple ITIL aligned service desk model. I defined categories, priorities, and response targets. I set up a clean ticket flow and basic reporting. I trained the team on triage and communication habits. I also used the data to target common recurring issues, so volume dropped over time.
The outcome
Staff got faster answers and clearer updates. The IT team gained control of workload. Leaders gained visibility into what was breaking and why. The business reduced interruptions.
What this shows
I can improve service delivery and team performance without adding heavy process.
Case Study 5. PCI Compliance And Cyber Insurance Readiness
Industry: Payments, online transactions, and customer data
The situation
The organisation wanted to accept payments and reduce risk. They needed a path through PCI compliance and a clear story for cyber insurance. They also needed controls that did not slow the business down.
What I did
I assessed the current environment and identified gaps. I reduced card data exposure by changing how systems handled payments. I introduced access control, logging, and device standards. I improved patching and backup practices. I helped document the control set in language that auditors and insurers could use. I also coached leaders on how to explain risk and decisions to stakeholders.
The outcome
The organisation improved security posture and reduced risk. Compliance tasks became manageable because the scope was clear. The business could approach insurance discussions with confidence, supported by evidence.
What this shows
I can guide compliance work with clear priorities and minimal noise.
Case Study 6. WordPress Performance That Stopped Costing Leads
Industry: Local business marketing and lead generation
The situation
The website was slow. Pages timed out. Staff avoided updating content because it broke things. Leads dropped. The hosting bill climbed while performance stayed poor.
What I did
I audited plugins, themes, and database usage. I cleaned up queries and reduced unnecessary load. I set caching and asset optimisation. I tightened image handling and fixed obvious configuration issues. In one case, a database change produced a 400 percent speed up for key queries. I also set basic monitoring, so problems showed up early.
The outcome
The site loaded faster and felt stable. Content updates became safer. Marketing activity became easier because the site stopped fighting back. Leads recovered because users stayed on the page.
What this shows
I can connect tech fixes to business outcomes, with a focus on practical improvement.
What You Can Expect When We Work Together
You get a calm, structured approach.
You get direct communication.
You get decisions based on evidence and business goals.
I started as a software engineer and later stepped into CTO and consulting roles. That mix helps when you need someone who can talk to the board, talk to the team, and still understand what the system is doing.
Ready To Add A Case Study Like These To Your Business?
If you want better systems, better delivery, and fewer nasty surprises, let’s talk.
Send me a short note about what is not working. I will reply with the first steps I would take.