Effective from: 11th October 2026
Privacy Policy Details
I’m Iain White, trading as White Internet Consulting, based in Brisbane, Queensland, Australia.
This policy explains how I handle personal information through my website, enquiries, consultation bookings and client engagements. Personal information is information or an opinion about an identified person, or someone who can reasonably be identified.
My people before technology approach means treating your information with care and explaining how it is used.
Who this policy applies to
This policy applies when you:
- Visit my website.
- Submit an enquiry or contact form.
- Book or attend a consultation.
- Communicate with me by email, phone or video call.
- Engage my consulting services.
- Provide information during an engagement.
- Subscribe to updates, where available.
What information I collect
The information I collect depends on how you interact with me. It may include:
- Your name, email address and phone number.
- Your business name, role and business contact details.
- Information you provide in enquiries, forms or meetings.
- Correspondence and consultation notes.
- Information needed to prepare proposals and deliver agreed services.
- Billing details and transaction records.
- Technical information about website visits, where collected by website systems or analytics tools.
You can choose what information to provide. If information is needed to respond to your enquiry or deliver a service, choosing not to provide it may limit the assistance I can offer.
Please avoid including unnecessary personal information about yourself or other people in enquiries or project documents.
How I collect information
I generally collect information directly from you when you contact me, complete a form, attend a meeting or engage my services.
During a client engagement, information may also be provided by people you authorise, such as your team members, suppliers or professional advisers.
Website systems may collect technical information automatically. The cookies and analytics section below explains this separately.
Why I use your information
I use personal information where reasonably needed to:
- Respond to enquiries and manage consultation bookings.
- Understand your requirements.
- Prepare proposals and agreements.
- Deliver consulting services and communicate about agreed work.
- Prepare reports, recommendations and project documents.
- Issue invoices and maintain business records.
- Maintain and improve the website and services.
- Address security issues or misuse.
- Meet applicable legal, accounting and tax obligations.
Booking a consultation does not, by itself, create an ongoing client engagement.
Client confidentiality
Consulting work may involve business plans, technology systems, supplier arrangements, project documents and other commercially confidential material.
I treat confidential business information with care and use it for the agreed engagement. Where that material also contains personal information, this policy applies to that information.
Any additional confidentiality arrangements will be set out in the relevant agreement. My Terms of Service explain the broader terms of working with me.
Please do not send passwords, private keys, API keys or other access credentials through contact forms or ordinary email. If system access is needed, I will agree an appropriate method with you.
Cookies and website analytics
Cookies are small files that a website can store on your device. Website technologies can support site functionality, measure usage and help identify technical problems.
You can manage or block cookies through your browser settings. Blocking some cookies may affect website functionality.
Third-party services and sharing
I may share personal information where reasonably necessary to deliver agreed services, operate the business or meet applicable obligations.
Recipients may include providers of website hosting, email, cloud storage, booking, accounting and payment services, together with professional advisers or people assisting with agreed client work.
I do not sell personal information.
External websites and services have their own privacy policies. If you follow an external link or provide information directly to another service, review its policy to understand how it handles your information.
Overseas storage and processing
Some service providers may store, process or access personal information outside Australia.
How I protect information
I take reasonable steps to protect the personal information I hold from misuse, interference, loss and unauthorised access, modification or disclosure.
No online service or storage system can guarantee complete security.
If you suspect a security issue involving information you have provided to me, contact info@whiteinternet.com.
How long I keep information
I retain personal information for as long as reasonably needed for the purpose it was collected, including service delivery, business records and applicable legal or accounting requirements.
When information is no longer needed, I take reasonable steps to securely destroy it or de-identify it, subject to applicable retention requirements.
Email and marketing
I use your contact details to respond to your enquiry and communicate about consultations or agreed services.
Accessing or correcting your information
You can contact me to request access to personal information I hold about you, or to ask for inaccurate, incomplete or outdated information to be corrected.
Email info@whiteinternet.com and explain your request. Please avoid including sensitive identification documents in your initial email.
I may need to verify your identity before providing access or making changes. I will respond within a reasonable period and explain any applicable limitations on the request.
Privacy questions and complaints
If you have a question or believe I have mishandled your personal information, please contact me:
- Email: info@whiteinternet.com
- Phone: +61 7 3060 4161
Describe what happened and the outcome you are seeking. I will review your concern, seek any further information needed and respond with the outcome and any proposed next steps.
If your concern remains unresolved, you can contact the Office of the Australian Information Commissioner to find out whether it can consider your complaint.
Data breaches
If I become aware of a data breach involving personal information I hold, I will take reasonable steps to contain it, assess the impact and respond.
Where applicable law requires notification, I will notify the relevant individuals and authorities.
Changes to this policy
I may update this policy when my services, information handling practices or applicable requirements change.
The current version will be available on this page, with its effective date. Any notification or consent required for a change will be handled separately.
Contact details
For privacy questions, access requests, corrections or complaints, contact:
Iain White trading as White Internet Consulting
Brisbane, Queensland, Australia
Email: info@whiteinternet.com
Phone: +61 7 3060 4161
ABN: 46 278 603 657