Last modified: 11th October 2026
Service Terms
I’m Iain White, trading as White Internet Consulting, based in Brisbane, Queensland, Australia.
These terms describe the general conditions for engaging my consulting services. Please read them alongside the proposal, statement of work or other written agreement for your engagement.
If anything is unclear, contact me before accepting an engagement.
1. Agreeing to an engagement
Before paid work begins, I will confirm the proposed services and fees in writing. This may be through a proposal, statement of work, retainer agreement or email.
The engagement documents should identify the agreed work, deliverables, fees, billing arrangements and any specific conditions.
Visiting this website, sending an enquiry or booking a free consultation does not create a paid engagement.
2. Scope of services
I provide technology consulting and advisory services. The services included in your engagement will be described in the agreed scope.
Your engagement documents will explain whether the work involves advice, reviews, planning, leadership support, project delivery or implementation.
Work outside that scope requires separate agreement. A discussion about an additional task does not automatically include it in the existing fee.
3. Advice and business decisions
My advice is based on the information available when the work is performed.
I will explain relevant assumptions, risks and limitations where they affect my recommendations. You remain responsible for your business decisions and for authorising purchases, changes or implementation.
Business and technology outcomes depend on factors such as budgets, supplier performance, available information and implementation decisions. I do not guarantee particular commercial results.
This does not limit any applicable rights or guarantees under Australian law.
4. Your responsibilities
To help me deliver the agreed work, you agree to:
- Provide accurate and timely information reasonably needed for the engagement.
- Arrange authorised access to relevant people, documents and systems.
- Identify the person responsible for decisions and approvals.
- Tell me about changes to priorities, requirements, deadlines or risks.
- Review deliverables and raise questions within a reasonable time.
- Obtain any permissions needed to share information or provide access.
If information, access or approvals are delayed, I will discuss the effect on the work, timing and fees with you.
Please do not send passwords or other access credentials through contact forms or ordinary email. Where access is required, I will agree an appropriate method with you.
5. Free consultations
A free consultation is an introductory discussion about your situation and whether my services may be suitable.
Any initial observations are based on the limited information discussed. A free consultation does not include a detailed audit, formal assessment or implementation work unless expressly agreed.
There is no obligation to proceed with paid services.
6. Fees, invoices and payment
Fees will be confirmed in writing before paid work begins.
Invoices are issued on completion of the agreed services or according to the agreed billing schedule.
Payment is due within 15 days of the invoice date.
The engagement documents will state whether GST applies and whether quoted amounts include or exclude GST.
Any chargeable expenses must be agreed before they are incurred.
If you believe an invoice is incorrect, contact me promptly so I can investigate and discuss it with you.
7. Retainers and ongoing support
If you engage me on a retainer, the written retainer agreement will describe:
- The services, hours or access included.
- The retainer period and billing schedule.
- Availability and response arrangements.
- How additional work is approved and charged.
- The notice required to change or end the arrangement.
Retainer Fees and Payment
Retainer fees are invoiced monthly in advance and reserve the agreed level of capacity and availability for the following service period.
The first retainer invoice must be paid before the commencement of the engagement. Subsequent monthly retainer invoices are payable within 15 days of the invoice date and, in all cases, before the commencement of the relevant monthly service period.
Retainer capacity is reserved specifically for the Client and does not accumulate or carry forward unless otherwise agreed in writing.
Work that falls materially outside the agreed retainer scope or exceeds the agreed level of monthly involvement may be quoted separately or charged at the applicable consulting rate with the Client’s agreement.
8. Changes and additional work
Requirements can change during an engagement. If a requested change affects the scope, fees, deliverables or timing, I will discuss that with you.
Additional work may require an updated proposal, separate quote or written approval.
I will confirm material changes in writing before carrying out the affected additional work.
9. Confidentiality
I will treat confidential information you provide for the engagement as confidential and use it for delivering the agreed services.
Any permitted disclosures, including disclosures to people assisting with the engagement, will be addressed in the written agreement. Disclosure may also be required by law.
Please treat my confidential business information with the same care. This may include non-public proposals, pricing, methods and materials.
Specific confidentiality requirements can be recorded in the engagement agreement or a separate confidentiality agreement.
10. Intellectual property and deliverables
The written engagement agreement will identify ownership of intellectual property and your rights to use the deliverables.
It should distinguish between:
- Materials you provide.
- My existing methods, templates and other materials.
- Materials created specifically for the engagement.
- Third-party materials subject to separate licence conditions.
Please confirm that the agreed usage rights meet your needs before work begins, particularly if you intend to publish, resell, distribute or share deliverables outside your business.
11. Third-party suppliers and services
An engagement may involve reviewing or discussing third-party products, platforms or suppliers.
Any purchase or subscription you enter into directly with a third party is subject to that provider’s terms.
My involvement in supplier selection, review or management will be defined in the agreed scope. A recommendation does not guarantee a supplier’s future performance, availability or security.
Nothing in this section limits my responsibility for performing my own agreed services.
12. Privacy
I handle personal information as described in my Privacy Policy.
That policy explains information collection, use, storage and sharing, together with how to request access, corrections or raise privacy concerns.
13. Availability and communication
The engagement documents will identify any agreed meeting schedule, availability or response commitments.
Urgent work, after-hours assistance and ongoing operational support must be specifically agreed. They are not automatically included in a consulting engagement.
If a timing issue arises, I will discuss its effect on the agreed work with you.
14. Cancellation, suspension and termination
The engagement agreement will set out notice periods and any rights to cancel, suspend or terminate the work.
It will also address outstanding fees, approved expenses, work in progress and any handover requirements.
Any applicable statutory rights remain available.
If you need to change or end an engagement, contact me so the next steps can be documented clearly.
15. Consumer rights and liability
Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded under Australian law, including the Australian Consumer Law.
Any agreed limitation of liability must be read subject to those rights and set out in the engagement agreement.
If you have a concern about the services or deliverables, contact me with details so I can review the issue and discuss an appropriate response.
16. Questions and disputes
If a disagreement arises, please contact me and explain the issue and the outcome you are seeking.
I will discuss the matter with you and seek to resolve it through direct communication. Any further dispute resolution process will be set out in the engagement agreement.
This process does not prevent either party from exercising applicable legal rights.
17. Website information
Website articles, resources and service descriptions provide general information. They do not replace advice based on an assessment of your circumstances.
A service description on this website does not, by itself, define the scope or deliverables of a paid engagement.
18. Governing law
These terms are governed by the laws of Queensland, Australia, subject to any mandatory laws that apply.
19. Changes to these terms
I may update these terms as my services and business arrangements change.
The version applicable to your engagement should be identified when the engagement is agreed. Any proposed changes to an existing engagement will be communicated and handled through the applicable agreement.
20. Contact details
For questions about these terms or an engagement, contact:
Iain White trading as White Internet Consulting
Brisbane, Queensland, Australia
Email: info@whiteinternet.com
Phone: +61 7 3060 4161
ABN: 46 278 603 657
You can also use the Contact Us page.