Last modified: 22^nd May 2026

Our commitment to clear and transparent service

At White Internet Consulting, I aim to make working together straightforward.

This website and service are operated by White Internet Consulting, the trading business of Iain White.

These Terms of Service explain how I operate, what you can expect from me and what I expect from you.

By engaging White Internet Consulting, you agree to these terms.

This reflects my people before technology approach: clear communication, practical expectations and respectful working relationships.

1. Acceptance of terms

By using this website, booking a consultation or engaging my services, you confirm that you have read, understood and agree to these Terms of Service.

If you do not agree with these terms, please do not use this website or engage the services.

2. Services provided

White Internet Consulting provides technology consulting and advisory services, which may include:

In these terms, “I”, “we”, “us”, “White Internet Consulting” and “the business” refer to Iain White trading as White Internet Consulting, and any associated consultants engaged to deliver services.

3. Nature of advisory services

Consulting services are advisory in nature unless otherwise agreed in writing.

I provide practical advice, guidance, reviews, recommendations and leadership support based on the information available at the time.

Technology decisions remain the responsibility of the client.

I will make reasonable efforts to provide clear, practical and commercially sensible advice, but I cannot guarantee any specific business, financial, technical or investment outcome.

4. Client responsibilities

To deliver useful advice, I rely on accurate and timely information from the client.

You agree to:

Provide accurate and complete information where reasonably required.
Give timely access to relevant people, documents, systems or suppliers.
Make final business decisions based on your own judgement.
Tell me promptly if project goals, deadlines, risks or priorities change.
Review deliverables and raise concerns within a reasonable time.
Use any advice, reports or recommendations responsibly.

If information is incomplete, inaccurate or delayed, this may affect the quality, timing or usefulness of the services.

5. Free consultations

A free consultation is an introductory conversation.

It is designed to understand your situation, answer initial questions and decide whether working together may be useful.

A free consultation does not create an ongoing client relationship unless we both agree to proceed.

Advice provided during a free consultation is general in nature and based only on the information discussed during the call.

6. Payment terms

All paid services are provided subject to agreed fees, confirmed in writing.

This may include an email, proposal, statement of work, retainer agreement or invoice.

Unless otherwise agreed in writing:

Invoices are issued on service completion or according to the agreed billing schedule.
Payments are due within 15 days of the invoice date.
Late payments may incur a fee of 5% per month on the outstanding balance.
Work may be paused if invoices remain unpaid.
The client agrees to pay for all services delivered up to the date work is paused, completed or terminated.

Any quoted fees are exclusive of GST unless stated otherwise.

7. Retainers and ongoing advisory work

Where services are provided under a retainer, the agreed retainer terms will be confirmed in writing.

Unless otherwise agreed:

Retainer fees are billed at the end of each agreed retainer cycle.
Payment is due within 15 days of the invoice date.
Retainer hours or access are limited to the agreed period.
Unused retainer hours may roll over for one month to help smooth peaks and troughs.
Rolled over hours must be used within the following retainer cycle and do not continue to roll over after that.
Additional work outside the agreed retainer may be quoted or billed separately.
Either party may review or end the retainer according to the agreed notice period.

The client agrees to pay for all services delivered during the retainer cycle, including any approved additional work outside the agreed retainer scope.

8. Out of scope work

Work outside the agreed scope may require a separate quote, approval or written agreement.

Out of scope work may include:

Additional meetings.
Detailed technical audits.
Hands on implementation.
Software development.
Vendor management beyond the agreed scope.
Board reports or investor documents not included in the original agreement.
Urgent work requested outside normal business hours.

I will aim to identify out of scope work early and discuss options before proceeding.

9. Confidentiality

I treat confidentiality seriously.

Client information will be kept confidential and will not be disclosed to third parties without your consent.

Exceptions may apply where disclosure is required by law or necessary to deliver the services.

For example, this may include using trusted service providers, professional advisers or contractors involved in delivering the agreed work.

The client also agrees to keep confidential any non public methods, frameworks, templates, documents, pricing or commercial information provided by White Internet Consulting.

10. Intellectual property

Unless otherwise agreed in writing:

Pre existing intellectual property remains the property of the original owner.
Intellectual property created during service delivery remains the property of White Internet Consulting until full payment is received.
This may include reports, documents, frameworks, strategies, templates and advisory materials.
Once payment is received, the client receives a non exclusive, non transferable licence to use the deliverables for internal business purposes.

You may not resell, republish, sublicense or commercially distribute my materials without written permission.

11. Third party tools, suppliers and platforms

During an engagement, I may discuss or recommend third party tools, suppliers, platforms or services.

Any decision to purchase, subscribe to or use a third party product or service remains the client’s responsibility.

I am not responsible for the performance, security, pricing, availability, support or terms of third party products or services.

Where I help review or manage a supplier, that support is advisory unless a different responsibility is agreed in writing.

12. Website content

The content on this website is provided for general information only.

It should not be treated as legal, financial, accounting, investment, cyber security certification or compliance advice.

You should seek qualified professional advice where required for your specific circumstances.

While I aim to keep website content accurate and useful, I do not guarantee that all content is complete, current or suitable for every business situation.

13. Limitation of liability

To the extent permitted by law, White Internet Consulting are not liable for indirect, incidental, special or consequential damages arising from the services or use of this website.

This includes loss of profit, loss of revenue, loss of opportunity, loss of data, business interruption or reputational damage.

To the extent permitted by law, total liability for any claim related to the services will not exceed the fees paid by the client for the services that gave rise to the claim.

Nothing in these terms excludes, restricts or modifies any rights that cannot be excluded under Australian law.

14. No guarantee of outcomes

I aim to provide practical, experienced and commercially useful advice.

However, technology and business outcomes depend on many factors outside my control.

These may include client decisions, supplier performance, team capability, budget, timing, market conditions, technical constraints and third party platforms.

For that reason, I do not guarantee specific outcomes, savings, funding results, delivery dates, security results or business performance improvements unless expressly agreed in writing.

15. Termination

Either party may terminate an engagement with 30 days’ written notice, unless otherwise agreed in writing.

The client agrees to pay for all services delivered up to the termination date.

This includes any committed work in progress, approved out of scope work or agreed expenses.

Where urgent termination is required due to non payment, misconduct, unreasonable behaviour, breach of confidentiality or breach of these terms, work may be stopped immediately.

16. Availability and communication

Normal business hours are Monday to Friday, excluding Queensland public holidays, unless otherwise agreed.

I aim to respond to client communication within a reasonable time.

Urgent work, after hours support or priority response times must be agreed separately in writing.

17. Changes to services

The scope, timing or delivery approach for services may need to change if new information, risks or priorities emerge.

Where this happens, I will aim to discuss the change with you and agree the next step.

Any material change to scope, fees or timing should be confirmed in writing.

18. Privacy

Personal information is handled in accordance with the Privacy Policy published on this website or on the White Internet Consulting website.

By using this website or engaging my services, you agree that your information may be collected and used for reasonable business purposes, including responding to enquiries, delivering services, issuing invoices and maintaining business records.

19. Governing law

These Terms of Service are governed by the laws of Queensland, Australia.

Any disputes will be subject to the jurisdiction of the courts of Queensland.

20. Amendments

These Terms of Service may be updated from time to time.

If significant changes are made, reasonable steps will be taken to notify current clients.

Continued use of the website or services after updates take effect means you accept the amended terms.

21. Contact information

If you have questions about these Terms of Service, please get in touch:

Phone: +61 7 3060 4161
Email: info@whiteinternet.com

Important note

These Terms of Service are provided for clarity and general information.

They do not replace legal advice.

If you are unsure about your rights, obligations or risks, please seek advice from a qualified legal professional.

For general information about business rights and obligations in Australia, visit business.gov.au.